The nine things that shop owners must know about their customers
22 May 2014 category: marketing, sales & public relations
Tags: marketing online shopping

In the five years that followed the worldwide financial slump in 2008, online sales have increased by 23 per cent. Clearly, this increase has been at the expense of going to traditional shops.
It would be easy to draw the conclusion that the rise of online sales is inexorable and that this sounds the death knell for traditional shopping. If you are a shop owner, before you convince yourself that there is a spiral of decline in your prospects, it is important that you