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The Best Way to Train for Business

23 November 2015 category: people management

Tags: Business Training

When you read about successful people, whether it be in business, sport, science, arts or academia, they share three common factors.

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The Four Benefits of a Quality Management System

18 November 2015 category: business processes & quality assurance

Tags: quality management ISO 9001

Things don’t go well in business by accident. It’s because people that care work in accordance with a straightforward system.

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How to Make Your Advertising Pay

16 November 2015 category: marketing, sales & public relations

Tags: Advertising Ads ROI

The basic do’s and don’ts of advertising have not changed much whether you are using print or online media.

If you follow these basic rules, you will have a much better response and your advertising will pay for itself.

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Getting Peak Performance From Your People

11 November 2015 category: people management

Tags: leadership Performance Grievance procedures Disciplinary procedures Training

Whatever your business does, the key to success (and the biggest variable) is the performance of the people that work in the business.

If you are going to get good performance you must have six key things in place:

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The Importance of Identifying Your Best and Worst Customers

09 November 2015 category: marketing, sales & public relations

Tags: customers

Most people in business find through personal experience that customers can behave in very different ways. This usually means the following:

  1. 20% of your customers provide 80% of your profit (Best Customers).
  2. 20% of your customers give you 80% of your “hassle” (Worst Customers).

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6 Ways for Your Small Retail Business to Compete Against Online Giants

03 November 2015 category: marketing, sales & public relations

Tags: Customer service Product knowledge

Local retail businesses face a real difficulty when it comes to competing against larger, online competitors. These giants have three big advantages over you:

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strategy & business planning 42 business administration & finance 9 marketing, sales & public relations 26 business technology 20 people management 20 business processes & quality assurance 7

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