Wherever things change in the world of work, Management Consultants have a burning need to make up a name for it.

So called “Unified Communications” comes under this category and looks set to continue the phenomenal gains that technology is making to our business and personal lives.

UC is a reflection of the fact that people are not necessarily tied to a specific location or working hours and have a need to communicate and collaborate, wherever they are and at any time.

There are now more ways to communicate than ever before including:

  1. Telephone calls – fixed and mobile.
  2. Internet telephony – (VOIP – voice over internet).
  3. SMS – Short messaging system or text.
  4. Instant messaging – Chat.
  5. Video over internet – such as Skype.
  6. Voicemail.
  7. Email.
  8. Message boards including Pinterest.
  9. File sharing platforms such as Dropbox and Sharepoint.

The most exciting thing about Unified Communications is that its performance delivers greater improvements than people expect. In 2015, PWC carried out a survey that delivered startling results:

        

Expected

Actual

Productivity improvements

52%

67%

Operational savings

51%

54%

Efficiency gains

45%

68%

Collaboration

32%

62%

Employee demand

11%

58%

Employee well being

8%

54%

The business case is compelling and there is no doubt that employees love having access to the best, shiny new devices and systems that are all trending towards easier ways to work with complete flexibility.