For the unenlightened, administration does not have a good press. For those who do not understand the importance or benefit of good, straightforward admin it is seen as a function which slows things down, introduces a layer of bureaucracy and increases the overheads.

In reality, however, administration is the function which makes the difference between an average business and an excellent one. As exciting as it might be to develop new products and services or meet people as part of the marketing and sales effort, this amounts to nothing if the day to day running of the business is mired in confusion and disorganisation.

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